Module 3 Troubleshooting the Windows Operating System 3.6.2 Quiz Exam Answers

This Module 3 Troubleshooting the Windows Operating System 3.6.2 Quiz Exam Answers focuses on assessing a learner’s understanding of essential concepts and practical skills related to troubleshooting the Windows operating system. It covers common Windows startup and performance issues, system errors, driver and application problems, and the appropriate use of built-in diagnostic and recovery tools such as Task Manager, Event Viewer, Device Manager, System Restore, and Safe Mode. By completing this quiz, learners demonstrate their ability to identify symptoms, analyze probable causes, and apply systematic troubleshooting steps to restore normal system operation while maintaining system stability and data integrity.

1. Which statement describes a feature about Windows Update?

• Users must manually check for updates every day to ensure their system is secure and up to date
• Feature updates are released daily to introduce minor enhancements and security improvements.
• Windows Update only provides security patches and does not include any driver or firmware updates.
• Quality updates are released every second Tuesday of the month, a schedule known as Patch Tuesday.

Windows Update is integrated into the Windows operating system to manage system maintenance, including security patches, reliability fixes, and other updates. Quality updates, often referred to as Patch Tuesday Updates, are specifically released on the second Tuesday of every month. This helps ensure users receive essential updates regularly.

2. Match the steps in the correct order for using OneDrive on the computer.

• Launch the OneDrive app on the computer and sign in with Microsoft account. ==> Step 1
• Click “Start Backup” to begin synchronizing selected folders. ==> Step 2
• Click the OneDrive icon in the system tray to check sync status and resolve any issues. ==> Step 7
• Open OneDrive from File Explorer to navigate to the folder where the missing file was stored. ==> Step 3
• Allow the service to resync all previously backed-up files to the new device. ==> Step 6
• If the file isn’t visible, check the OneDrive Recycle Bin through the website. ==> Step 4
• For complete restoration after a device reset, reinstall OneDrive and sign in again. ==> Step 5

To use OneDrive on a computer:

• Launch the OneDrive app on the computer and sign in with Microsoft account.
• Click “Start Backup” to begin synchronizing selected folders.

Restoring files from OneDrive:

• Open OneDrive from File Explorer to navigate to the folder where the missing file was stored.
• If the file isn’t visible, check the OneDrive Recycle Bin through the website.
• For complete restoration after a device reset, reinstall OneDrive and sign in again.
• Allow the service to resync all previously backed-up files to the new device.
• Click the OneDrive icon in the system tray to check sync status and resolve any issues.

3. A user wants to prevent the laptop screen from dimming automatically and insists on keeping the display at maximum brightness at all times. What is the likely outcome of this approach?

• The screen will remain at maximum brightness, but no significant changes in power usage or device performance will occur.
• The screen will automatically adjust brightness to conserve battery, improving overall device performance.
• The display will remain at maximum brightness, which will increase energy consumption and shorten battery life.
• The display brightness will remain at maximum, but power management features will still operate in the background, ensuring battery efficiency.

Manually setting the screen brightness to maximum at all times disables adaptive brightness and any power management features, which leads to higher energy consumption and a shorter battery lifespan. While this keeps the display bright, it is not an efficient use of power. Power management features are designed to optimize battery life and turning them off can significantly impact device performance and energy efficiency.

4. What is the primary purpose of BitLocker in Windows operating systems?

• to create backups of important files
• to efficiently manage user accounts and permissions
• to optimize system performance
• to provide full disk encryption for data protection

BitLocker is Microsoft’s full disk encryption feature, designed to protect data by encrypting entire drives. This robust data protection helps ensure that even if malicious actors gain physical access to a device, they cannot easily retrieve the encrypted data without proper authentication.

5. A user reports that text appears blurry on their new high-resolution monitor. What is the most likely cause of this issue?

• The monitor’s refresh rate is set too low.
• The screen brightness is set too high, and the refresh rate is set too low.
• The monitor cable is not securely connected.
• The display resolution does not match the monitor’s native resolution.

When a display resolution does not match the monitor’s native resolution, the screen may scale improperly, leading to blurry text and images. High-resolution monitors are designed to display content at their native resolution for optimal clarity.

6. In Windows 11, how can a user adjust the duration for how long notifications stay on-screen before automatically dismissing?

• Change the screen timeout settings in the Display section of the Settings menu.
• Open the Visual effects settings in the Accessibility features and adjust the notification duration.
• Use the “Do not disturb” feature to control how long notifications appear.
• Modify the notification settings in the Taskbar settings to extend the display time of notifications, allowing them to stay visible for a longer period.

To adjust how long notifications stay on-screen in Windows 11, access the Visual effects settings in the Accessibility features. This allows the user to modify the duration for which notifications remain visible, with a range from five seconds to up to five minutes.