Cisco End of Course Survey

Cisco End of Course Survey

We value your feedback and want to ensure our courses meet your expectations and needs. This survey is designed to gather your thoughts and opinions about the course you attended. Your input will help us improve the quality of our content, delivery methods, and overall learning experience. Please take a few minutes to complete the survey—your feedback is greatly appreciated!

Cisco End of Course Survey for the following course:

• Digital Awareness
• Using Computer and Mobile Devices
• Introduction to Modern AI

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1. Which of the following descriptions best characterizes you?

• Student at a technical school
• Student at a non-technical school
• Instructor/Professor/Teacher
• IT/Networking Professional
• Entry-level IT/Networking Professional
• Non-IT/Non-Networking Professional
• None of the above

Student at a technical school

• Description: Someone currently studying at a school or institution that focuses on technical or vocational education. This includes students learning fields like IT, engineering, electronics, mechanics, or programming.
• Examples: A student in a polytechnic, coding bootcamp, or vocational school.

Student at a non-technical school

• Description: A student enrolled in an institution that does not primarily focus on technical disciplines. They may study subjects like arts, humanities, business, or general sciences.
• Examples: A high school student or university student majoring in history or literature.

Instructor/Professor/Teacher

• Description: An individual responsible for teaching or instructing others, often in an academic or professional training setting. They might specialize in IT, networking, or any other field.
• Examples: A college professor teaching cybersecurity or a high school teacher delivering general computing classes.

IT/Networking Professional

• Description: Someone who works in the IT or networking industry in a mid- to senior-level capacity, often with hands-on experience and expertise. They might handle infrastructure, security, development, or other technical tasks.
• Examples: A system administrator, network engineer, or cloud solutions architect.

Entry-level IT/Networking Professional

• Description: Someone just starting their career in IT or networking, likely with limited industry experience. They might be recent graduates or individuals transitioning from another field.
• Examples: A junior help desk technician, intern, or apprentice network administrator.

Non-IT/Non-Networking Professional

• Description: A professional working in a field unrelated to IT or networking. They may use IT tools but are not directly involved in technical or networking tasks as part of their job.
• Examples: An accountant, marketer, or healthcare worker.

None of the above

• Description: A catch-all option for individuals who do not identify with any of the above categories. This could include retirees, hobbyists, or individuals in unrelated fields.
• Examples: A stay-at-home parent learning IT as a personal interest or a freelance writer with no formal technical background.

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2. Please choose the option below that best describes your current goal or motivation for taking this course:

• To explore a technology career
• To enter or advance in a technology career
• To gain knowledge and skills that can be applied in my current or future non-technology career
• To further my education
• For personal use (as a hobby or for home use)
• Other

To explore a technology career

• Description: Individuals interested in learning about technology to determine if it’s the right career path for them. They might not have much prior experience or may be transitioning from a completely different field.
• Examples: High school students exploring IT or adults considering a career change into tech.

To enter or advance in a technology career

• Description: People aiming to start or progress in a technology-related profession. They may seek certifications, new skills, or specialization to improve their employability or job performance.
• Examples: Aspiring network engineers, IT professionals upgrading skills, or employees seeking promotions.

To gain knowledge and skills that can be applied in my current or future non-technology career

• Description: Individuals who want to leverage technology skills in non-technical roles to enhance efficiency, competitiveness, or adaptability in their primary field of work.
• Examples: A marketer learning data analysis tools, a teacher exploring educational technology, or a business manager learning IT systems.

To further my education

• Description: Students or professionals who want to expand their knowledge for academic purposes or to prepare for advanced studies. This group might not have immediate career goals but values lifelong learning or academic advancement.
• Examples: A college student studying cybersecurity as part of their curriculum or someone preparing for graduate studies in IT.

For personal use (as a hobby or for home use)

• Description: Hobbyists or casual learners seeking knowledge to improve their personal lives or satisfy intellectual curiosity, without direct career or academic aspirations.
• Examples: Someone learning networking to set up a home server or programming to build personal projects.

Other

• Description: A flexible category for those whose motivations don’t fit neatly into the listed options. This might include motivations like volunteering, supporting family members in tech, or gaining skills for civic projects.
• Examples: A parent learning IT to help their child or a retiree looking to engage in community IT workshops.

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3. Please rate your overall experience with this course as a whole:

• Very dissatisfied
• Dissatisfied
• Neutral
• Satisfied
• Very satisfied

Very dissatisfied

• Description: The participant had a highly negative experience and feels the course failed to meet their expectations in significant ways.
• Examples: Poor content quality, lack of support, irrelevant material, or technical issues that disrupted learning.

Dissatisfied

• Description: The participant had a generally negative experience, but it may not have been entirely unsatisfactory. Some aspects might have met expectations, but the negatives outweighed the positives.
• Examples: Limited course structure, outdated material, or insufficient instructor engagement.

Neutral

• Description: The participant’s experience was neither positive nor negative. They may feel the course met some basic expectations but didn’t exceed or fall short significantly.
• Examples: The course was functional and moderately informative but lacked elements to make it engaging or impactful.

Satisfied

• Description: The participant had a positive experience and feels the course met their expectations effectively. They likely found the content relevant, useful, and well-presented.
• Examples: Engaging material, knowledgeable instructors, and helpful resources.

Very satisfied

• Description: The participant had an excellent experience and feels the course exceeded expectations, offering significant value and high-quality learning.
  • Examples: Outstanding content delivery, excellent support, practical and engaging assignments, and clear learning outcomes.

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4. Please rate your overall satisfaction with your instructor:

• Very dissatisfied
• Dissatisfied
• Neutral
• Satisfied
• Very satisfied
• Not Applicable

Very dissatisfied

• Description: The participant feels the instructor was significantly ineffective, unhelpful, or disengaged.
• Examples: Poor communication, unclear explanations, or a lack of support during the course.

Dissatisfied

• Description: The participant had a generally negative experience with the instructor, although some aspects might have been acceptable.
• Examples: The instructor may have been knowledgeable but lacked engagement or responsiveness.

Neutral

• Description: The participant’s experience with the instructor was average, without strong positive or negative feelings.
• Examples: The instructor delivered the course adequately but didn’t provide additional value or standout support.

Satisfied

• Description: The participant feels the instructor met their expectations and delivered the course content effectively.
• Examples: Clear communication, organized presentations, and timely support.

Very satisfied

• Description: The participant believes the instructor exceeded expectations, providing exceptional guidance and support throughout the course.
• Examples: Engaging lectures, thorough explanations, and proactive support for questions or concerns.

Not Applicable

• Description: The participant feels this question does not apply to their experience, likely because they did not interact directly with an instructor (e.g., self-paced or pre-recorded courses).
• Examples: An online course with no live teaching sessions or interaction.

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5. Please rate your confidence with the knowledge and skills you learned in this course:

• Not at all confident
• A little confident
• Confident
• Very confident
• Completely confident

Not at all confident

• Description: The participant feels they gained little to no knowledge or skills from the course and lacks the confidence to apply what they learned.
• Examples: The content was too advanced, poorly explained, or irrelevant to their goals.

A little confident

• Description: The participant feels they gained some knowledge or skills but still lacks sufficient understanding or readiness to apply them effectively.
• Examples: The course introduced key concepts, but the participant needs more practice or clarity.

Confident

• Description: The participant feels they learned enough to understand and apply the knowledge and skills in basic or familiar situations.
• Examples: The course provided solid foundational knowledge, but some gaps or uncertainties remain.

Very confident

• Description: The participant feels well-prepared and capable of applying the knowledge and skills effectively in most relevant situations.
• Examples: The course provided clear, practical, and comprehensive instruction.

Completely confident

• Description: The participant feels entirely prepared to apply the knowledge and skills confidently in any relevant situation, even in more advanced or unfamiliar scenarios.
• Examples: The course was thorough, and the participant feels mastery over the material.

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6. Please rate your motivation to do well in this course:

• Not at all motivated
• Slightly motivated
• Motivated
• Very motivated
• Completely motivated

Not at all motivated

• Description: The participant feels no drive or interest to engage with or succeed in the course.
• Examples: They might have enrolled reluctantly, found the material unengaging, or felt the course wasn’t relevant to their goals.

Slightly motivated

• Description: The participant has minimal interest or desire to perform well in the course, possibly due to limited relevance or external factors.
• Examples: They may have enrolled out of obligation or curiosity but lacked strong personal or professional incentives.

Motivated

• Description: The participant has a moderate desire to do well and views the course as worthwhile but not a top priority.
• Examples: They see the value in the course but may not feel strongly invested or have competing priorities.

Very motivated

• Description: The participant is highly driven to succeed, with a clear understanding of the course’s relevance to their goals or personal interest.
• Examples: They actively engage with the material and take steps to ensure their success.

Completely motivated

• Description: The participant is fully committed to doing their best in the course, driven by strong personal, academic, or professional reasons.
• Examples: They are eager to excel and likely go above and beyond the course requirements.

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7. In thinking about the following statement, please select the answer most closely aligned to your feelings-Completing the course was worth the time and effort I invested:

• Strongly agree
• Agree
• Somewhat agree
• Disagree
• Strongly disagree

Strongly agree

• Description: The participant feels the course was highly valuable and believes the time and effort they invested were fully justified.
• Examples: They gained substantial knowledge, skills, or personal/professional benefits that align closely with their expectations.

Agree

• Description: The participant finds the course valuable and worth their investment, though it may not have exceeded expectations.
• Examples: The course provided useful knowledge or skills, but there may have been minor areas for improvement.

Somewhat agree

• Description: The participant feels the course was moderately worth their time and effort, but it did not fully meet their expectations or deliver substantial value.
• Examples: They may have learned something useful but felt that some aspects of the course lacked depth, relevance, or engagement.

Disagree

• Description: The participant does not feel the course was worth the time and effort invested, possibly due to unmet expectations or perceived low value.
• Examples: They might feel the content was not applicable, poorly presented, or lacked practical application.

Strongly disagree

• Description: The participant believes the course was a complete waste of their time and effort, providing little to no value.
  • Examples: They found the material irrelevant, the teaching ineffective, or the overall experience unsatisfactory.

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8. To what extent did this course help you:

 

Learn skills that can be used in your current or a future job

• Measures how much participants feel the course provided practical, job-related skills that they can apply now or in the future.

Increase your value in the job market

• Evaluates whether participants believe the course made them more competitive or attractive to potential employers.

Obtain a new job or advance in your current job

• Assesses the perceived impact of the course on career progression, including getting a promotion or transitioning to a new role.

Further your education

• Focuses on whether participants feel the course prepared them for additional learning or academic goals, such as pursuing advanced degrees or certifications.

Each response allows participants to rate their level of agreement, ranging from “Very much” (strongly positive) to “Not at all” (no impact). The “Unsure/Not applicable” option accommodates participants for whom the question doesn’t apply.

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9. Thinking about your entire experience with Academy, how likely are you to recommend Academy to others?

 

Scale (0–10):

• 0 to 6 (Detractors): These participants are unlikely to recommend the course and may feel dissatisfied or neutral about their experience.
• 7 to 8 (Passives): These participants are moderately satisfied but not enthusiastic enough to promote the course actively.
• 9 to 10 (Promoters): These participants are highly satisfied and likely to recommend the course enthusiastically to others.

Purpose of NPS:

This metric helps evaluate overall satisfaction and word-of-mouth potential for the program. It provides insights into the effectiveness of the course and identifies areas for improvement.

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10. What could be improved most in Academy?

• Nothing – everything is great!
• Types of courses offered
• Course content
• Course activities
• Organization
• Ease of use
• Mobile experience
• Performance
• Translation